Shipping & Delivery
Our standard shipping includes delivery service to the nearest threshold of your home or business using a blanket wrap transportation service provider. Inside delivery, unpacking, debris removal and Assembly are NOT included. All orders ship out of our warehouse in California.
Any additional services will incur additional fees. Such additional services include but are not limited to the following: Inside deliveries, deliveries up or down flights of stairs, deliveries on specific dates or times, deliveries to residential or commercial buildings with strict delivery rules and guidelines, deliveries that require moving items more than 50ft, deliveries considered unsafe for the delivery crew & deliveries that require more than 2 men. It is important to specify if there will be any additional services.
Special delivery instructions are subject to additional fees. All special instructions must be submitted in writing 5-7 business days before your order is booked for shipping. Failure to disclose accurate delivery instructions will result in additional charges by the carrier or non-delivery of your order.
Our shipping & handling fees apply to the 48 Continental United States only, and do not include Hawaii, Alaska, US Territories, or international destinations. Please contact us for a quote for shipping outside of the 48 continental states.
Additional shipping charges will apply to the following locations. Please let us know in advance if you live in the locations below so we can get a shipping quote with a suitable carrier. If your order does incur additional shipping fees, any returns will also incur additional fees. Additional charges will not apply to smaller items that ship USPS/FedEx or DHL.
- Islands and locations which require a ferry toll
- Remote areas and heavily congested cities not readily accessible by delivery vehicle
- Locations which require freight to be flown or barged in
- Countries outside of the United States
Smaller items may ship UPS/FedEx or DHL; larger furniture items will be shipped via a blanket wrap service provider. Our standard shipping & handling includes delivery to the nearest threshold of your home or business.Shipping Notifications
Upon shipping of your order, you will be notified via email of the carrier delivering your order and will include the bill of lading.
If you would like to hire someone to assemble your furniture, below are links to a few companies that provide such services. It is much more affordable to coordinate assembly yourself versus going through us and the delivery company, and you are getting much better-quality service. They will need to know the service(s) you require (for example: unpacking, debris removal, assembly etc.). If you prefer to go through us for any of these services, contact us at your earliest convenience and we will send you a quote.
- On Point Assembly: https://www.onpointassembly.com/services/assembly
- Go Load Up: https://goloadup.com/assembly/
- Thumbtack: https://www.thumbtack.com/
- Guardsman: https://guardsmanfurniturerepair.com/
Tools you will need for assembly
- Screw drivers (+ and -)
- Wrench number 10 and 12
CARING FOR YOU SOLID WOOD FURNITURE (UPDATED 4-3-2023)
PS: Please be sure to follow the guidelines on how to properly care for your solid wood furniture - 2023