STORAGE FEES: Buyer will receive notification from MMW as to the date merchandise will be available for shipment. All orders will be shipped as ready. If Buyer is unwilling or unable to accept delivery of merchandise, MMW may transfer merchandise to storage. Buyer is responsible for the cost of such storage and shall bear the risk of loss or damage to merchandise during such storage, as well as during delivery of same. Additional storage fees will be charged to store merchandise if not picked up within sixty (60) days from the date of invoice for final balance due.
CUSTOM & SPECIAL ORDERS - PROCESS:
PAYMENT: Payment is required for production of your order to start. Any balances due, if any, are payable after you approve the images sent to you of your finished order and before shipping from the factory.
OUR PROCESS VERIFICATION, PRODUCTION & APPROVALS: After a custom order is placed, buyer will receive a custom order specification sheet from the workshop production manager verifying the details and specifications of the custom order. Buyer is required to approve this custom order spec sheet before production can be started. After approval is received, production is then started. Upon completion of the raw (unfinished) state of a custom order, images are sent to the client for approval. After approval is received, then the finishing process is started. Upon completion of the finishing process, final images are then sent to the client of the completed and finished custom order for final approval. Once final approval is received, preparations are made for packing and shipping. Please allow 4-7 months for final delivery of your custom order.
ADDITIONAL CUSTOMIZATIONS: New alterations or additional customizations to your order must be submitted to us in writing. Additional charges will apply to any changes once production has begun on a custom piece. Please be aware that we can implement minor changes at the beginning of production only, major changes to the piece including any adjustments in size or design may result in a reproduction of the entire piece. Customers will be charged the full amount for complete reproduction(s) if the mistake is due to failure of communication on the customer’s part.
RETURNS: Since Custom & Special orders are made just for you, according to your exact customization instructions and requests, please understand that these items are not returnable, with no exceptions.